Definitions used in the Agreement

Delivery: the act of delivering any product offered for sale on the Arutcakh.com website by any individual or legal entity to the Buyer through the Seller and/or a person authorized by the Seller.

Buyer – any individual (adult) or legal entity who has accepted the offer under the terms of this offer.

Intermediary – “ARUTCAKH” LLC.

Seller – any adult individual or legal entity considered a resident of the Republic of Armenia, by whom any goods and/or products are sold/offered on the Arutcakh.com website.

Product – any goods and/or products sold/offered on the Arutcakh.com website by the individual or legal entity who has accepted the offer.

Shipper – a person authorized by “ARUTCAKH” LLC, who carries out the delivery of the ordered Product to the Buyer at the location specified by the latter.

Order – a request to deliver/deliver it to the Buyer in case of purchase by any individual or legal entity of any product presented for sale on the Arutcakh.com website.

  1. General provisions
    1.1 “ARUTCAKH” LLC /registration number: 999․110․1552009, registration date: 15․01․2026, VAT number: 03587121, represented by the director: Tigran Vrezhi Khachatryan/ welcomes you to the Arutcakh.com website and suggests that you familiarize yourself with the following terms and conditions before agreeing to purchase/order or sell any preferred product.
    1.2 On this website, “ARUTCAKH” LLC (hereinafter also referred to as the Intermediary) presents the products sold by the sellers, which is a public offer addressed to all individuals and legal entities who have the right to conclude a Product Purchase/Sale Agreement with the Intermediary under the terms specified in this offer. The contract concluded by the Buyer on the basis of the agreement (acceptance) of this offer is a contract of accession, to which the Buyer joins without any exceptions and/or objections.
    1.3 The formulation of the purchase order for the Product by the Buyer, both independently and by the Seller, is an irrefutable fact of acceptance of the terms of this contract. The Buyer who confirms the purchase order for the Product is considered a person who has entered into a relationship with the Seller under the provisions of this Contract.
    1.4 In the event of the absence of the ordered Product(s) from the Seller, the Intermediary has the right to fully or partially cancel the Buyer’s order, about which the Intermediary will inform the Buyer by sending an e-mail to the latter’s e-mail address (specified when confirming the Order) or by telephone (or any other telecommunications connection), if such an opportunity exists.
    1.5 Any person using this website, as well as any person/seller accessing the website to make a sale on the website, is obliged to register on the website, create a personal account, filling in all the necessary data to make a purchase or sale, respectively.
    1.6 When registering on the website, all individuals and legal entities are obliged to fill in all their personal data on the website, which the website will respectively require from the person registering, depending on the circumstance for which the person will access the website, which implies either selling goods on the website or making a purchase.
    1.7 When accessing the website, all individuals and legal entities who are both Buyers and Sellers must fill in their identity document data, and legal entities, respectively, the organization data.
    1.8 When accessing the website, sellers must register, create a personal account and agree to all the terms and conditions of the website. The goods to be presented for sale by the Seller for sale on the website are placed on the website after passing the appropriate check by a specialist, for which the website will charge a commission fee of 25 percent of the order value and an additional fee of 2000 AMD.
    1․9 For goods whose value exceeds 25,000 /twenty-five thousand/ AMD, delivery by the Intermediary is free of charge and only 25 percent of the value of the goods is charged as a commission fee.
    1․10 Delivery is carried out within the territory of Yerevan and a maximum distance of 20 km from it.
    1․11 In the event that the Seller wishes to place any goods on the Intermediary’s website for sale, the latter takes photos in accordance with the requirements of the website, after which it is placed on the website, which is followed by the inspection of the goods by the relevant employees of the website, if it meets the requirements of the website, it is placed on the website.
  1. Subject of the Agreement

2․1 The subject of this Agreement is the new and used products displayed on the Arutcakh.com website / trading platform /, used products may include clothing, shoes, accessories, children’s products and other new and used products.

2․2 Each used product that is the subject of this Agreement, before being displayed on the website and offered for sale, undergoes mandatory proper cleaning with appropriate means, ensuring the safety of each used product for the purchaser/buyer.

2․3 All products that are the subject of this Agreement and displayed on the Arutcakh.com website correspond to the description of the products listed on the website, photos of the corresponding products and videos about them.

2․4 The intermediary is transferred based on a registered valid/active order, and the Buyer, after confirming the order, pays and receives the ordered Product, in accordance with this Agreement.

2.5 The price of the Product is set by the Seller unilaterally (pre-published on the Arutcakh.com website) and is set in the dram of the Republic of Armenia, which expresses the cost/price of one unit of the Product.

2.6 The Seller has the right to change the price of the offered Products at any time without notice.

2.7 The price of the Product is paid by the Buyer in full (100%) and in a lump sum. The Buyer pays for the Product by bank transfer, both at the time of placing the order for the Product, and at the time of confirming the purchase of the ordered Product, that is, at the time of handing over the Product to the Buyer by the courier.

2.8 In case of confirming the order/purchasing the ordered Product, the payment for the Product purchased by the Buyer is made to the Intermediary’s account, from which the Intermediary’s corresponding commission is deducted, after which the amount of the Product is transferred to the Seller by the Intermediary by making a transfer to the Seller’s bank account.

  1. Delivery terms and procedure for delivery and acceptance of goods
    3.1 The goods are delivered to the Buyer within 2 business days /48 hours/ after the order is placed. The Buyer is solely responsible for the accuracy of providing a clear address for the place of delivery of the goods.
    3.2 After the Buyer places the order, the courier contacts the Buyer to clarify the appropriate address for delivering the order.
    3.3 The obligations of the Intermediary to the Buyer are considered to be fully fulfilled from the moment of delivery of the goods to the Buyer. Delivery is carried out by couriers on working days from 10:00 to 20:00 in Yerevan, and in the event that the Buyer is located outside the city of Yerevan, other delivery terms may be set by mutual agreement of the Seller and the Buyer. In any case, the Delivery Terms (including the exact date and place of delivery) until the Delivery of the Goods shall be determined by mutual agreement between the Intermediary and the Buyer.
    3.4 The Intermediary shall supply the Goods only within the territory of the Republic of Armenia. The Intermediary shall not supply the Goods to places of detention, military units, hotels, public catering establishments, cafes, airports, metro stations and other similar public places, as well as to any places that are not considered the permanent residence or location of the Customer.
    3.5 The Intermediary shall not be liable for the delivery terms set for the Delivery, in particular for failure to deliver the Goods within the specified period, if they arose through the fault of the Buyer, i.e. an incorrectly specified delivery address, absence at the specified address, non-residence, as well as due to circumstances beyond the control of the Intermediary, for example, in the event of impossibility caused by a natural disaster, accident or other force majeure.
    3.6 The Buyer’s ownership right to the Ordered Product arises from the moment of actual payment of the price/value set for the Product. The risk of destruction or damage to the Product passes to the Buyer from the moment the Intermediary hands over the Product to the Buyer.
    3.7 Upon receipt of the Product, the Buyer is obliged to open the packaged Product in the presence of the Shipper and check the integrity and completeness of the Product to make sure that the Product corresponds to the ordered assortment. After performing the specified actions, the Buyer unconditionally agrees and accepts that the delivered Product is the Product Ordered by him, it corresponds to the assortment, quantity, is complete, undamaged, fully corresponds to the description specified on the Arutcakh.com website and the purposes for which the Buyer purchased it.
    3.8 Upon receipt of the Products, the Buyer is obliged to present an identity document to the Shipper to identify the Buyer. If the Buyer refuses to provide an identification document, the Shipper has the right not to deliver the delivered goods to the Buyer.
    3.9 After the Buyer confirms the order, the Buyer’s payment, minus the 25% advance payment of the goods’ value, as well as the delivery fee of 2000 AMD for goods worth up to 25,000 /twenty-five thousand/ AMD, is transferred to the Seller’s card or personal account. After the Buyer confirms the purchase, used goods are not subject to return.
    3.10 The Intermediary is responsible only for the photographic quality of the used goods. Before delivering the goods to the Buyer, the goods are checked to ensure the photographic quality of the goods, if no violations are detected, the goods are delivered to the Buyer, if violations are detected, the Buyer receives a full refund to his card or account within one business day, as well as is informed by e-mail to his personal account about the reasons for the impossibility of delivering the goods he has chosen.
    3.11 The buyer has the opportunity to rate the seller or store on the website, write their opinion, and ask questions through the website.
  1. Payment method
    When ordering a product, the customer can pay for the ordered product in two ways: 1. at the time of making a purchase/ordering, or later/when the product is transferred to him by the courier.
  1. Rights and obligations of the parties

The Seller undertakes
5.1 The Intermediary shall transfer the ordered Product based on a registered valid/active order, and the Buyer shall pay and receive the ordered Product after confirming the order, in accordance with this Agreement.
5.2 From the moment of signing this Agreement, fulfill its obligations towards the Buyer in accordance with this Agreement and the current legislation of the Republic of Armenia.
5.3 In the event of a change in the terms of delivery of the Ordered Product, notify the Buyer as soon as possible about a full or partial change in the terms of delivery of the Order in order to obtain the latter’s consent to the changed terms. The Intermediary shall contact the Buyer by telephone or e-mail.
5.4 The Seller undertakes, when placing a product for sale on the website, to display such products that belong to him by property right, are not stolen, have no tax and other obligations, are not burdened with the rights and obligations of any person, in the event of placing such products on the website, the website shall not bear the negative consequences arising from them.
5․5 The Seller is obliged to comply with the rules established for the latter by this Agreement.

The Seller has the right
5․4․1 To unilaterally change the price of the Product offered by him at any time.
All changes come into force from the moment of their publication on the website and the fact of their publication (changes) is evidence that the Buyer is informed about the changes made.
The Buyer is obliged
5․4․2 Before concluding the Agreement, to familiarize himself in detail with the content of this Agreement and the terms and conditions set forth therein, as well as the prices set for the Products sold on the Arutcakh.com website.
5․4․3 In order to fulfill the obligations assumed by the Seller to the Buyer, the Buyer is obliged to provide the Seller with the necessary documents (and/or document) confirming his identity, as well as a clear and correct address for the delivery (delivery) of the ordered Product.
5․4․4 To pay for the ordered Product the price indicated on the Arutcakh.com website in accordance with the terms and conditions of this Agreement.
5․4․5 Upon receipt of the ordered goods, sign the acceptance-delivery act, that is, confirm the delivery of the goods to him by the Shipper on the Shipper’s corresponding tablet/tablet/electronic signature.
The Intermediary is obliged to
5․4․1․1 Maintain the rights and obligations assumed under this Agreement.
5․4․1․2 Deliver the property handed over to him by the Seller for delivery within the terms and in the manner specified in the Agreement.
5․4․1․3 Bear the risks of loss or damage to the goods handed over to him for delivery through his own fault.
The Intermediary has the right
5․4․1․4 Block the Seller’s page if the latter violates the rules set forth in this Agreement.
5․4․1․5 In the event that the Seller does not sell any goods on the website within 3 months from the date of displaying the goods on the website, reduce the price of the goods by an appropriate amount depending on the price of the goods, or remove the goods from the website by sending a private message to the Seller.
5.4.1.6 In the event that the price of the product is 40,000 /forty thousand/ AMD and more, when placing the order, freeze the amount of the product from the Buyer’s account to his/her/Intermediary’s account, thereby reducing the risk of possible theft or damage to the product and the resulting loss incurred by the Seller.
5.4.1.7 This Agreement provides that the Intermediary does not have ownership rights to the product transferred to it by the Seller for delivery, which in turn means that in the event that the product is not purchased by the Buyer after organizing the delivery, the Seller is obliged to take the given product back from the Intermediary.
5.4.1.8 This Agreement provides that the condition of the goods at the time of transfer by the Seller to the Shipper and the correspondence of the non-purchase/return of the Goods after delivery to the Buyer shall be recorded by appropriate photographs and, if necessary, also by videos, in other words, the photographs and videos taken by the Seller at the time of transfer of the goods to the Shipper shall be considered evidence characterizing/confirming the initial condition of the goods.

  1. Return of the Product or the Amount Paid for It
    6.1 In the event of a dispute between the Parties regarding the Product or the return of the amount paid for the Product, the Parties shall be governed by this Agreement, the Civil Code of the Republic of Armenia, the Law of the Republic of Armenia “On Protection of Consumer Rights”, the Resolution of the Government of the Republic of Armenia “N 140 of February 18, 2002”, and other regulatory legal acts that regulate the legal relations between the Buyer and the Seller.
  2. Dispute Resolution Procedure
    6.1 In the event of a dispute between the Parties, the dispute shall be resolved through negotiations, and in cases where the dispute is not resolved as a result of negotiations, the Parties may apply to court to resolve the dispute. The resolution of disputes shall be submitted to the arbitration court operating in the territory of the Republic of Armenia.
  3. Force majeure/force majeure
    7.1 In the event of failure to fully or partially fulfill the obligations under this Agreement, the Parties shall be released from liability if it was the result of force majeure that arose after the conclusion of the Agreement, which the Parties could not foresee or prevent. Such situations include: earthquake, flood, war, declaration of martial law or a state of emergency, cessation of communication facilities, acts of state bodies, etc., which make it impossible to fulfill the obligations assumed under the Agreement. If the force majeure continues for more than 3 (three) months, each of the Parties has the right to terminate the Agreement by notifying the other Party in writing in advance.
  1. Confidentiality and protection of personal data
    8.1 When placing an Order on the Arutcakh.com website, the Buyer provides the following documents about himself: individuals – an identity document, and legal entities – a state register certificate, and the following information: name, surname, patronymic, telephone number, e-mail address, registration address, actual address of residence (if the registration address differs from the address of residence), where the ordered Product should be delivered.
    8.2 The Intermediary uses the information received from the Buyer to fulfill its obligations to the Buyer.
    8.3 The Intermediary undertakes not to publish the data received from the Buyer, except for the cases specified in this Agreement and the law. The Intermediary may transfer such data to the couriers who act on the basis of a contract with the Intermediary in order to fulfill the obligations assumed towards the Buyer, for which the Buyer hereby gives his unconditional consent.
    8.4 By accepting this offer, the Buyer gives his permission and consent to “ARUTSAKH” LLC to process his personal data, including his name, surname, patronymic, all provided addresses, telephone numbers, e-mail addresses, to collect, systematize, accumulate, store, adjust (update, change), use, destroy personal data, as well as to transfer them to sub-agents for their further processing, including the collection, systematization, accumulation, storage, adjust (update, change), use, destroy personal data, including the collection, systematization, accumulation, storage, adjust (update, change), use, destroy personal data, for the purpose of conducting studies aimed at improving the quality of the service, implementing marketing programs, statistical surveys, as well as for promoting its services in the market by establishing direct contact with the Buyer through various means of communication, including postal address, e-mail, telephone numbers, fax connection, Internet network, but not limited to them, the Buyer gives his consent and permission to “ARUTSAKH” LLC and its sub-agents process the Buyer’s personal data through an automated database, as well as other computer means, which are processed by “ARUTSAKH” LLC or on its instructions.